My client had dropped his iPhone 5s and proceeded to
crack the touch screen. In fact, the screen looked like it was
repeatedly hit with a hammer. The destruction resulted in a barely
responsive screen. The client had critical information on the phone
which was not backed up. So, begins the tale of the 2 IPhones, I was
able to unlock the broken iPhone after much playing around with the
touchscreen to apply the passcode.
Then
I installed iTunes on the client’s computer and used that program to
back up the data on the broken phone. Luckily, the client had a spare,
barely used iPhone 5s because these were the company issued phones. So, I
swapped the sim cards between the two phones. Thus, the client’s phone
number was transferred to a working phone.
Then
I erased all the prior data on the replacement phone by resetting the
phone back to the factory defaults. Then I had to upgrade the IOS
(iPhone operating system) from IOS 8.4 to 11.2, so that the broken
iPhone and the replacement phone are on the same version of IOS to
enable the data transfer. Now for the last and critical step; I
connected the new phone up to iTunes, rubbed a rabbit’s foot and
started the data restoration. The restoration worked and the client
walked away with a near mint iPhone 5s with all of his data intact.
